Refund & Cancellation Policy

Last updated: May 24, 2024

This Refund & Cancellation Policy applies to services purchased directly from Outbox Origin (Arknuo Ventures Private Limited), including our tools (Scheduler, Social Planner, Merch Store) and agency service engagements.

1. Service Engagements

Refund and cancellation terms for agency projects (brand, digital, and media services) are set out in the individual service agreement or statement of work signed with each client. In general:

• Deposits and upfront payments for work already commenced are non-refundable.
• Cancellation of an ongoing project requires written notice as specified in the agreement; fees for work completed up to the cancellation date remain payable.

2. Subscription Tools

For subscription-based tools (Scheduler, Social Planner), you may cancel your subscription at any time; cancellation takes effect at the end of the current billing cycle. We do not provide prorated refunds for partial billing periods, except where required by law.

3. Merchandise Orders

Merch Store orders may be cancelled before dispatch. Once shipped, returns and refunds are handled per the product-specific return window stated at checkout, subject to items being unused and in original condition.

4. How to Request a Refund or Cancellation

To request a refund or cancellation, contact us using the details on our Contact & Grievance Officer page. We aim to acknowledge requests within 3 business days.